MaitreSupport and Availability
In short
Email team@hiremaitre.com or use the support form in your dashboard, and we will answer as soon as we can, usually within one business day. Maitre is in a controlled beta, so we do not promise a set uptime or offer service credits. If a paid feature is taken away, you can cancel and get the unused part of your payment back.
1. How to reach us
Email team@hiremaitre.com, or use the support form in the dashboard, which also sends us the page you were on and the details we need to look into a problem. Guests should contact the restaurant first.
2. What to expect
We aim to answer within one business day (Monday to Friday, United States Eastern time), and sooner for anything that stops guests from getting answers or placing orders. This is a goal, not a promise.
3. Availability
Maitre runs on Cloudflare, Supabase, OpenAI, Square and Stripe, so their outages can affect it. We may need short maintenance windows and will try to keep them outside restaurant rush hours. During the controlled availability program we make no uptime promise and offer no service credits.
4. If a paid feature goes away
If we materially reduce a paid feature, you may cancel and receive a pro-rated refund of prepaid fees for the unused period, as the Terms of Service say.